At Arasi Silks, we value your trust and strive to ensure every customer is satisfied with their purchase. As our sarees are carefully curated and often handcrafted, please review our refund and cancellation policies below:

1. Refund Policy
   
   • We do not offer refunds for confirmed orders, including those made through WhatsApp, Instagram, or website.
   • Refunds will be issued only if:
     • The product is damaged or defective upon delivery
     • An incorrect item was sent in your order
   • If approved, refunds will be processed via the original payment method within 5–7 business days.
2. Exchange Option (Instead of Refund)
   In eligible cases, you may choose to exchange the item instead of requesting a refund. This applies to:
   • Damaged or defective products
   • Wrong product received
   Please ensure:
   • The item is unused, unwashed, and in original packaging with tags intact
   • You notify us within 24 hours of delivery
   • You ship it back within 3 days of approval (return shipping cost to be borne by the customer)
3. Order Cancellation Policy
   
   • Orders once placed and confirmed cannot be cancelled, especially for ready stock or limited edition sarees.
   • Pre-booked or customized orders are also non-cancellable due to the personalized nature of production.
4. Non-Refundable Items
   
   • Sarees that have been used, altered, or worn
   • Orders with minor color variations or weaving irregularities, as these are normal in handcrafted textiles
   • Items returned without prior approval
5. Contact Us
   For order-related inquiries or policy clarifications::
   - +91 99010 51752
   - info@arasisilks.com
   Arasi Silks - Flat No 105, 1st Floor, 278 273 246 26 106 4 100 21, Chithaary Aastha, BG Main Rd, Vijayashree Layout IIM, Bengaluru - 560076